Each content supplier brings a unique style and expertise, ensuring players 1win have a memorable gaming session. The player from Spain had his account blocked without further explanation. The casino responded and stated that the block was due to the player having multiple accounts. The casino was asked to supply evidence to support this but then became unresponsive so the complaint was closed as ‘unresolved’. The player later contacted us to say that they had received their payment and that the case had been resolved.

Player’s account verification is delayed.

Although we tried to help the player, the player start to be abusive towards our staff so we were forced to reject this complaint as abusive behavior is not tolerated. The player from India has submitted a withdrawal request less than two weeks prior to contacting us. The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. The player from Romania is experiencing difficulties withdrawing his funds due to limited availability of payment methods.

Player’s withdrawal has been blocked.

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Player’s deposit not credited to account.

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The case was successfully resolved, and the player received the winnings. The player from Algeria requested a withdrawal a week ago, and it has been pending since. The account of the player was verified and the player confirmed the issue has been resolved. The player from Brazil is experiencing issues with their withdrawal. The player stopped responding to our messages and questions so the complaint was eventually rejected.

Player’s withdrawals are delayed and unresolved.

In addition, this payment method was previously used in the casino in another casino account. Therefore, in this case, we agree with the casino’s decision and we are closing the complaint as unjustified. The player from Italy submitted a withdrawal request less than two weeks prior to contacting us. The player from Brazil requested a withdrawal from the casino, unfortunately, the withdrawal wasn’t processed yet.

Player’s withdrawal has been delayed.

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The casino had responded, stating that the player needed to complete further verification by contacting their security email. However, the player did not understand this instruction and failed to respond to further communication, resulting in the complaint being rejected due to lack of response. The player from Ecuador had submitted their data for identity verification, but it had been delayed for several days. Consequently, their withdrawal remained frozen, causing frustration due to the prolonged verification time.

Player’s account blocked and winnings confiscated.

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• After several withdrawals, he had been asked for KYC documents, which he had provided.
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The player from Egypt reported that their account on the 1win website had been closed for no reason, preventing them from withdrawing their winnings of over 2,999,999 Egyptian pounds. The Complaints Team concluded that the player had attempted to mislead the investigation by impersonating another individual, which violated policies. Consequently, the complaint was closed, and the player’s account was permanently banned. A player from Russia had been waiting for 36 days without any response from 1win regarding the verification of their account. Despite winning a large sum in the live casino, the player felt ignored as their messages went unanswered.

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He needed to change his email to withdraw his funds, as he had lost his old email password. The player had invested more than 20 thousand in the casino and his account had been verified. After our intervention and communication with the casino, the casino successfully changed the player’s email address and he was able to withdraw his funds. The player from India encountered a problem with their account being blocked.

Player’s withdrawal is delayed due to pending account verification.

The issue was successfully resolved as the player passed the verification and withdrew his winnings. The player from Italy has been waiting for a withdrawal for less than two weeks. The complaint was closed as the player could not provide solid evidence of his request. The player from Brazil is experiencing difficulties contacting the casino with a request to update her email address. The player from Colombia has been waiting for a withdrawal for less than two weeks.

The player did not respond to the Complaints Team’s inquiries, which led to the rejection of the complaint. We know that things don’t always go according to plan, which is why we offer 24/7 customer support. Our team of experts is always available to help with any questions or concerns you may have, ensuring that you can focus on what matters most – winning big.

• The player’s account was blocked, and the withdrawal remained pending despite prior successful withdrawals after verification.
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• While investigating the case the player stopped responding so we were unable to proceed with resolving the complaint and were forced to reject it.
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• We had advised him that the process could take a month and had extended the timeline for an additional 20 days for the casino to investigate and resolve the issue.

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